Just like it sounds, we can connect to your computer through the internet and fix the problem. You can even watch the entire process on the screen or step away and we’ll call you when the problem is fixed. As long as the computer starts and has a working internet connection, you can simply put your feet up and watch the show! Remote support isn’t just a new technology that lets you stay in your PJs for longer, it’s a better way to approach a huge range of issues, with some pretty great benefits.
High fix rate
While it does sound impossibly futuristic, around 90% of problems can be solved this way, quickly and efficiently. We’re sure you’ve been on the frustrating end of a call-centre style support session at least once and can guarantee – remote support is nothing like that. We don’t ask you to click a hundred buttons and read the screen back, we simply identify the issue and fix it for you there and then.
Location independent
For some people, the best part of remote support is that it doesn’t matter where YOU are either. You could be away on holiday with your laptop, at home with the kids, or under 6 foot of snow in a record-breaking blizzard, and our remote techs can still fix your computer. Fortunately, your computer loves staying where it is. They’re actually more likely to have issues when they are moved around a lot, so this is the perfect solution. There’s no need to pack anything up, drive across town to drop off and then back again for pickup a week later. We know you have better things to do, and will remote support you in any way we can.
Complete privacy
Remember how you can watch us move things around the screen? There’s no better way to know your privacy is protected than to see exactly what’s happening. Unless we’ve identified them as the issue, we won’t go anywhere near your private files and photos. You don’t even need to move them to a folder marked ‘private’, we are laser-focused on getting you going again and that’s all.
You’re in control
We don't access your system unless you allow us to. To start a remote support session, you will need to call us to arrange a time for us to access the computer. If you don’t want to watch and just want it done, perhaps while you’re at work, we can do that too. We’re here to get your computer issues solved, on your terms.
Next time your computer is misbehaving, or you need help setting up a new device or program, let us know. We’ll be able to jump in and get your system moving again without you leaving the house. We can save you a lot of time and money, not to mention frustration. It’s never been easier to get expert help for your computer issues.
